ORDERS may be telephoned, e-mailed, faxed or snail-mailed. E-mailed orders will be acknowledged with confirmation of availability and invoice. If you are invoiced by email the order item will be reserved for 7 days unless you tell me that payment will take longer.
I am happy to take telephone orders and enquiries between 8 am and 10 pm, 7 days a week. Occasionally the answer-machine will greet you during the day – just leave a message which I shall reply to as soon as possible. Please give your number slowly and clearly!
PAYMENT may be made by sterling cheque or debit (prefered) or credit card at the time of ordering (or within 7 days of receipt by agreement). Card payment. The easiest and quickest method of paying is to telephone debit card details – anytime between 8.00am and 10pm. (All Visa and Master Cards, sorry, but not American Express). By email, you may, for security purposes, prefer to send information by splitting it between this email address and my other email address which is firstname.lastname@example.org. Bank transfers can be accepted by arrangement, but only with known and established customers.
I shall need the following information:
- Name on the card
- Cardholder's registered address (if different from delivery address, see below)
- Card number
- Expiry date
- Start date
- Issue number (if any)
- Last three digits of security number on reverse side of card
Paypal. Please use payment to email@example.com and add 4% of invoice total to cover bank transfer charges. To avoid such charges to payee use the “free money” on paypal. Go to 'send money'. Click the tab 'Personal'. Click the radio button 'other'. For the sender that will be free, and as it's a personal payment it should be free for the recipient to withdraw to their bank account.
Cheque or Money order. Payment can also be made by sterling £ cheque or money order payable to "David Dunbar".
Delivery address. Please confirm the full address to which you would like the parcel delivered. For overseas destinations a local contact telephone number is required. Larger consignments and more valuable items may be sent via DHL or similar carrier.
DISPATCH will normally be made within one working day. If not in stock new books can normally be obtained in 2 weeks. All parcels are packed carefully and well protected. We try to re-cycle sound packing materials as much as possible so parcels may not always look pretty but are no less secure and give good protection.
VIEWING stock at private premises in north London is by prior appointment only and can usually be arranged at short notice. Always phone first. We are five minutes drive from the north circular and the M1 junction. Golders Green tube station (northern line) is 15 minutes away but I am happy to collect customers to save the walk.
DESCRIPTIONS are as accurate as possible and condition tends to be slightly understated in order to avoid disappointment. For extra details please telephone me.
RETURNS will be accepted within 14 days if an item is incorrectly described when it may be returned at my cost. Returns will not be accepted unless you give me prior notification within three days of you receiving the item. A refund will be given if the goods are then returned immediately and in the same condition as sent to you.
POST/CARRIAGE AND INSURANCE is charged at cost. In UK 2nd class or parcel post will be used unless a different service is requested. There have been large increases in some postal charges by the Royal Mail for parcels over 2kg. Registered post or courier will be used for more valuable parcels. Overseas consignments will be sent surface or airmail subject to customers requirements. For more valuable items a competitive quotation from DHL or another suitable courier will be obtained.